FAQ’s

What’s a Virtual Run?

A virtual run gives you the chance to complete a whole host of different challenges without the need for travelling and spending on expensive hotels. Our virtual races offer you freedom and flexibility so that you can fit the run around your busy schedules, and without the pressure of cut off times.


What does my entry fee include?

While entry costs and rewards can differ from race to race, each of our races offers a medal to any entrant who submits the evidence of their challenge being completed here. We also have a range of commemorative t-shirts available for purchase from our online shop here.


How much does entry cost?

Entry fees differ from race to race, but most start at around £10 per entry, which includes the delivery of your exclusive medal.


How long does shipping take?

We dispatch your medal within 5 working days of evidence submission. To submit your evidence head to the Submit Your Evidence page found here. Please allow up to 30 days from evidence submission if your medal is being shipped outside of the UK.


Where do you ship to?

We ship to all locations worldwide, although any medals being shipped outside of the UK can take up to 30 days to arrive after evidence submission.


Can I run for charity?

Yes! Although many of our runs don’t a specific charity attached to them, we encourage you to run for something you believe in using tools such as Just Giving.


I ran more than the distance I needed to, is that OK?

Sure! It’s great you beat the targets set in the challenge and you will still receive your medal as long as the rest of the challenge criteria is met.


Can I run indoors or on a treadmill?

Sure! Just be sure to take a picture of your treadmill displaying the completed run, including the distance to use as your evidence.


Can I walk the run?

Although each run has its own criteria to complete, we always offer a virtual run that can be completed by walking.


What happens if I don’t complete the run?

Like most live race events, not completing the event to the criteria set can forfeit your medal. That said, we like to take any issues you face with completing the challenge on a case-by-case basis.


How can I see / manage my race entry?

You can login to your Active account by following one of the links in the confirmation email you should have received (please check your spam box if you have received this). Or even simpler, click here to login!


If your question isn’t answered above, then please direct message us on Facebook here.

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